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We're serious about taking your feedback on board and your experiences are very important as they help us to provide a better service in the future for one and all.

Our feedback is pulled together by Feefo, the independent business review experts. So whether you had a great experience or we let you down, your opinions are publicly displayed and used to calculate our customer service score which is based on the total % of positive reveiws we receive.

In 2020 we were delighted to be awarded the Platinum Trusted Service status by Feefo for consistently scoring a customer satisfaction score of 95% or higher over a sustained period of 3 years or more.

 

See what people are saying about our breakdown cover packages


Rating: Excellent
Customer comment: I have used Eurobreakdown for many years. In 2017 I had a gearbox problem before getting on the ferry to France. Luckily our caravan was on a site just outside Dover so accommodation was not a problem. E.B. Picked up the car took it to the dealers for a under warranty repair. They arranged for a... Read more
Support team reply:
Rating: Excellent
Customer comment: Answered all questions and booking was easy Read more
Support team reply:
Rating: Excellent
Customer comment: I have changed my trip 3 times and every time the staff have been kind and helpful when making adjustments

Thank you for being patient
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Support team reply:
Rating: Excellent
Customer comment: Solved the problem.
Helpful customer service
Read more
Support team reply:
Rating: Good
Customer comment: Friendly and helpful with a positive attitude to retaining customers, unlike many insurers. Read more
Support team reply: Thank you for renewing with us, and we are delighted you were dealt with in a helpful and positive manner


Enjoy the summer, hopefully with restriction-free travel in Europe.

Rating: Excellent
Customer comment: Good and swift contact. No issues with Eurobreakdown!
Thanks,
Jacek
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Support team reply: Having broken down it's important that we get to you as quickly as possible and that all communication, before, during, and after is clear.

I am happy you were helped so quickly and were able to get back on the road.

Stay safe

Rating: Excellent
Customer comment: I have used Eurobreakdown for the last ten years plus. Fortunately I have not had to use their service whilst abroad.
The Company's product is excellent with premiums to match, far cheaper than the big Companies and better cover.
I have recommended their product to friends who have also...
Read more
Support team reply: Thank you for taking the time to write such a ringing endorsement of our products and services and I am pleased that you are such a vocal advocate of our brand.

On a more serious note, breaking down abroad is never a pleasant experience especially when you factor in the local language, customs, and working practices and we do all we can to make the experience less painful and keep you mobile.

I wish you continued safe driving and I hope that you never need to put our services to the test.

Rating: Excellent
Customer comment: I am very impressed with how many possible happenings that are covered for in the policy small print whilst making journeys, but,that said, I would sincerly hope that I would never need to request for assistance Read more
Support team reply: Thanks for the feedback and the comment about the variety of choices available.

No two journeys are the same and differences in vehicle types, vehicle ages, destinations, etc all factor in determining a price so it is important to offer something more than a " one fits all" policy, and that why we offer a choice of policies so that a customer can balance cost against the cover.

Rating: Excellent
Customer comment: Best price and very easy to set up all. Read more
Support team reply: Thanks for your feedback and I am pleased that you found everything to your satisfaction
Rating: Excellent
Customer comment: Friendly customer service who explained the changes in the annual policy vs previous year. Excellent value for money for both U.K. and Europe vs competitors. Read more
Support team reply: We always pride ourselves in taking whatever time is required to answer any client questions and I am pleased that the Agent took the time to explain exactly what the changes were compared to last year and how they would add more value to your policy.

Stay safe and enjoy the summer

Rating: Excellent
Customer comment: Good coverage of essential cover whilst driving in Europe. Read more
Support team reply: I couldn't agree more about it being essential and I am pleased that we found the right policy to suit your needs.

Stay safe

Rating: Excellent
Customer comment: An easy and informative web page to navigate. Seems to cover all my needs . Sad to say I will not be able to use them next year as my camper will be over 15yrs old Read more
Support team reply: Thanks for your kinds words and don't be too disheartened about next year as we are always working to improve our age ranges for older vehicles with our Insurers and hopefully when you return we will have rates for vehicles that are 16 years and older.

Safe travels

Rating: Excellent
Customer comment: Knowledgeable and helpful. Read more
Support team reply: Thank you for taking the time to give us such a positive feedback response and I will pass on your comments to the Agent who dealt with you.

With so much choice at our fingertips, it is important that our Agents are thorough in their fact find so as to match your needs to our insurance portfolio and this was obvious in your comments when you said he was thorough and knowledgeable.

I hope you have a good summer and we wish you safe travels.

Rating: Excellent
Customer comment: i did it all myself,, it was oh so easy..i have used them before, and needed them last year, and they acted brilliantly..great value for money..for peace of mind. Read more
Support team reply: Many thanks for the great feedback and I am delighted that when you needed our services last year we met and exceeded your expectations.

Safe travels

Rating: Excellent
Customer comment: Exactly what I needed to travel at short notice to Europe for essential business purposes especially when bigger brands would not give me a quote.

Agent on the phone was great and he pointed out all that I needed to know and really put my mind at ease. Top marks
Read more
Support team reply: Thank you for your reply and I am delighted that having checked the breakdown logs it appears that your trip went without a hitch. and you never needed our services.I will pass on your comments to the Agent and we look forward to helping you again in the near future.Stay safe
Rating: Excellent
Customer comment: Able to speak to someone on the phone and got clarity of what is offered at a very good price Read more
Support team reply: Thanks for taking the time to respond to our request for feedback.

I am pleased the Agent was able to assist you in providing the right policy and at an affordable price.

Stay safe

Rating: Excellent
Customer comment: Excellent easy website and reliable Read more
Support team reply: Thanks for taking the time to give us such a nice review. I am delighted that you are able to travel again, enjoy your trip and stay safe
Rating: Excellent
Customer comment: Very easy web site to use and covers every thing you need to drive in Europe Read more
Support team reply: Many thanks for your review and we hope you have a safe trip abroad
Rating: Excellent
Customer comment: Super ok!!! Read more
Support team reply: Thank you for sharing your feedback and 5 star rating with us.

Please do let us know if you have any further questions in the meantime.

Safe travels!

Rating: Excellent
Customer comment: Excellent competitive price. Easy to buy, no difficulties Read more
Support team reply: Thank you ever so much for taking the time to share your feedback with us.

We are delighted to know that you found our prices competitive and booking process easy.

Please do let us know if you have any questions in the meantime, and we wish you safe travels.

Kind regards,
Christina

Rating: Excellent
Customer comment: Very easy to use website and great product Read more
Support team reply: Thank you for sharing your feedback with us.

We are very happy to know that you found the website easy to use and navigate around and that our products were of satisfaction.

We wish you safe travels in the meantime.

Kind regards,
Christina

Rating: Excellent
Customer comment: very happy with everthing best eurobreakdown every Read more
Support team reply: Thank you ever so much for taking the time to share your feedback with us.

We are delighted to know that you are happy with your breakdown policy and with our services and remain at your disposal should you have any further questions in the meantime.

Kind regards,
Christina

Rating: Excellent
Customer comment: Really easy site to use, booking was simple.
Spoke to a phone advisor before who was really helpful.
Read more
Support team reply: Thank you for taking the time to share your feedback with us and for giving us a 5* rating.

We are delighted to know that you found our site easy to use and booking journey simple. We are also very happy to know that our team were on hand to assist with any questions you may have had.

We wish you safe travels in the meantime.

Kind regards,
Christina

Rating: Excellent
Customer comment: Would recommend. Would buy again. The website was clear & easy to navigate. A competitive price. A quick & easy purchase Read more
Support team reply: Hi there,

Thank you for leaving us a 5* review and for recommending our services.

We are delighted to know that you found our website easy to use, policies quick to purchase and prices competitive.

We look forward to hearing from you again soon.

Kind regards,
Christina

Rating: Excellent
Customer comment: Had an issue receiving the confirmation e-mail after buying the policy ....the guys were on it straight away and got the e-mail and details to me . Great service . Read more
Support team reply: Hi there,

Thank you for taking the time to share your feedback with us. We are happy to know that our team were on hand to assist, providing you with exceptional service, something in which we strive for.

We wish you safe travels in the meantime.

Kind regards,
Christina

Rating: Excellent
Customer comment: Recommend;-) Read more
Support team reply: Thank you for sharing your feedback with us and for recommending our services.

We wish you safe travels in the meantime.

Kind regards,
Christina

Rating: Excellent
Customer comment: The people I spoke to on two occasions were extremely helpful and knowledgable Read more
Support team reply: Hi there,

Thank you for sharing your great feedback with us.

We are extremely happy to know that our team were on hand to assist with any questions you may have had, providing you with helpful and knowledgeable service.

Please let us know if you have any further questions in the meantime.

Kind regards,
Christina

Rating: Excellent
Customer comment: Thank you for your great service. Easy to access and purchase. Wonderful Read more
Support team reply: Thank you so much for taking the time to share your feedback with us.

We are delighted to know that our team were on hand to assist, providing you with exceptional service. We are also happy to know that you found our booking journey easy to use and accessible.

Please do let us know if you have any further questions in the meantime, we are always happy to help.

Kind regards,
Christina

Rating: Excellent
Customer comment: The company phoned, just to confirm the cancellation and the refund was made immediately. I would definitely recommend them again. Read more
Support team reply: Hi there,

Thank you for taking the time to share your feedback with us and for recommending our services.

We are happy to know that our team were on hand to assist, providing you with a prompt level of service, something in which we strive for.

Kind regards,
Christina

Rating: Excellent
Customer comment: I broke down in Switzerland 🇨🇭 & your team was excellent got me home fast Read more
Support team reply: Hi there,

Thank you for taking the time to share your feedback and 5* rating with us.

We are very happy to know that our team were on hand to assist, providing you with an excellent level of service, something in which we strive for.

Kind regards,
Christina

Rating: Good
Customer comment: easy too use and understand what you purchased and comparison with other providers Read more
Support team reply: Hi there,

Thank you for sharing your experience booking with us.

We are delighted to know that you found our policies easy to understand and booking process straightforward.

We wish you safe travels and remain at your disposal should you have any questions in the meantime.

Kind regards,
Christina

Rating: Excellent
Customer comment: Easy to find the right cover Read more
Support team reply: Thank you for taking the time to share your feedback and for giving us a 5* rating.

We are happy to know that you found cover that best suits you and wish you safe travels.

Kind regards,
Christina

Rating: Good
Customer comment: Wszystko super Read more
Support team reply: Thank you for sharing your feedback and rating with us.

We remain at your disposal should you have any further questions in the meantime.

Safe travels!

Rating: Good
Customer comment: Competitive quote, fast service will use again Read more
Support team reply: Hi there,

Thank you for taking the time to share your feedback with us.

We are happy to know that you found the booking process fast and easy to use and our prices competitive.

We remain at your disposal should you have any further questions in the meantime.

Kind regards,
Christina

Rating: Excellent
Customer comment: Quick, informative & easy Read more
Support team reply: Hi there,

Thank you for sharing your feedback with us.

We are very happy to know that you found the booking process quick and easy as well as informative.

Please do let us know if you have any further questions in the meantime, we are always happy to help.

Safe travels!

Rating: Excellent
Customer comment: Very easy to find the product you need and then purchase. Good to be able to buy cover for the time you require at a reasonable price compared to others. Read more
Support team reply: Hi there,

Thank you for sharing your feedback with us.

We are delighted to know that you found the booking process both easy and convenient, all at a reasonable price.

We wish you safe travels and remain at your disposal should you have any further questions in the meantime.

Rating: Excellent
Customer comment: Easy to get cover through the internet.

Quick and easy questions.
Read more
Support team reply: Hi there,

Thank you for taking the time to share your feedback booking with us.

We are delighted to know you found the booking process both quick and easy and any questions answered.

We wish you safe travels in the meantime!

Rating: Good
Customer comment: Excellence service easy to access Read more
Support team reply: Hi there,

Thank you for taking the time to share your feedback with us.

We are very happy to know that our team were on hand to assist, providing you with an excellent level of service, something in which we strive for.

Please do let us know if you have any questions in the meantime, we wish you safe travels.

Rating: Excellent
Customer comment: Perfect. Easy. Read more
Support team reply: Hi there,

Thank you for taking the time to share your feedback with us.

We are extremely happy to know that you found the booking process easy and would like to wish you safe travels.

Rating: Excellent
Customer comment: The service and help was excellent! Read more
Support team reply: Hi there,

Thank you for taking the time to share your feedback with us.

We are delighted to know that our team were on hand to assist in providing exceptional customer service and wish you safe travels in the meantime.

Rating: Excellent
Customer comment: Great service Read more
Support team reply: Hi there,

Thank you for taking the time to share your feedback with us.

We are delighted to know that our team were on hand to assist in providing great service and wish you safe travels in the meantime.

Rating: Excellent
Customer comment: easy to sort out no hassles straight forward could not be simpler Read more
Support team reply: Thank you for taking the time to share your feedback with us.

We are happy to know you found the booking journey both easy and straightforward.

Please do let us know if you have any questions in the meantime.

Safe travels!

Rating: Excellent
Customer comment: Incredibly easy to navigate and quick process Read more
Support team reply: Hi there,

Thank you so much for taking the time to share your feedback and for giving us a 5* rating.

We are delighted to know that you found the booking process both quick and easy and with you safe travels!

Rating: Good
Customer comment: Very simple and straight forward buying process. Read more
Support team reply: Hi there,

Thank you for sharing your feedback with us.

We are happy to know that you found the booking process, easy and straightforward and remain at your disposal should you have any questions in the meantime.

Safe travels!

Rating: Excellent
Customer comment: Easy to navigate and choose cover required very simple and effective Read more
Support team reply: Hi there,

Thank you so much for taking the time to share your feedback with us.

We are happy to know that you found our site, easy to navigate and policies easy to choose from to best suit you.

We wish you safe travels in the meantime!

Rating: Excellent
Customer comment: Easy, cheap offering peace of mind.Clear policy details. Easy to download. Read more
Support team reply: Thank you for taking the time to give us a 5* rating, we totally agree that this entry level Bronze policy provides peace of mind at a reasonable price.

We would like to wish you safe travels and remain at your disposal should you have any questions in the meantime.

Rating: Excellent
Customer comment: We're planning to drive to Spain and wanted breakdown cover. Wasnt the cheapest but we felt it was the best option. Read more
Support team reply: Thank you for sharing your feedback with us.

We are happy to know you received a great level of service and would like to wish you safe travels.