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We're serious about taking your feedback on board and your experiences are very important as they help us to provide a better service in the future for one and all.

Our feedback is pulled together by Feefo, the independent business review experts. So whether you had a great experience or we let you down, your opinions are publicly displayed and used to calculate our customer service score which is based on the total % of positive reveiws we receive.

In 2020 we were delighted to be awarded the Platinum Trusted Service status by Feefo for consistently scoring a customer satisfaction score of 95% or higher over a sustained period of 3 years or more.

 

See what people are saying about our breakdown cover packages


Rating: Excellent
Customer comment: Very easy to find the product you need and then purchase. Good to be able to buy cover for the time you require at a reasonable price compared to others. Read more
Support team reply: Hi there,

Thank you for sharing your feedback with us.

We are delighted to know that you found the booking process both easy and convenient, all at a reasonable price.

We wish you safe travels and remain at your disposal should you have any further questions in the meantime.

Rating: Excellent
Customer comment: Easy to get cover through the internet.

Quick and easy questions.
Read more
Support team reply: Hi there,

Thank you for taking the time to share your feedback booking with us.

We are delighted to know you found the booking process both quick and easy and any questions answered.

We wish you safe travels in the meantime!

Rating: Good
Customer comment: Excellence service easy to access Read more
Support team reply: Hi there,

Thank you for taking the time to share your feedback with us.

We are very happy to know that our team were on hand to assist, providing you with an excellent level of service, something in which we strive for.

Please do let us know if you have any questions in the meantime, we wish you safe travels.

Rating: Excellent
Customer comment: Perfect. Easy. Read more
Support team reply: Hi there,

Thank you for taking the time to share your feedback with us.

We are extremely happy to know that you found the booking process easy and would like to wish you safe travels.

Rating: Excellent
Customer comment: The service and help was excellent! Read more
Support team reply: Hi there,

Thank you for taking the time to share your feedback with us.

We are delighted to know that our team were on hand to assist in providing exceptional customer service and wish you safe travels in the meantime.

Rating: Excellent
Customer comment: Great service Read more
Support team reply: Hi there,

Thank you for taking the time to share your feedback with us.

We are delighted to know that our team were on hand to assist in providing great service and wish you safe travels in the meantime.

Rating: Excellent
Customer comment: easy to sort out no hassles straight forward could not be simpler Read more
Support team reply: Thank you for taking the time to share your feedback with us.

We are happy to know you found the booking journey both easy and straightforward.

Please do let us know if you have any questions in the meantime.

Safe travels!

Rating: Excellent
Customer comment: Incredibly easy to navigate and quick process Read more
Support team reply: Hi there,

Thank you so much for taking the time to share your feedback and for giving us a 5* rating.

We are delighted to know that you found the booking process both quick and easy and with you safe travels!

Rating: Good
Customer comment: Very simple and straight forward buying process. Read more
Support team reply: Hi there,

Thank you for sharing your feedback with us.

We are happy to know that you found the booking process, easy and straightforward and remain at your disposal should you have any questions in the meantime.

Safe travels!

Rating: Excellent
Customer comment: Easy to navigate and choose cover required very simple and effective Read more
Support team reply: Hi there,

Thank you so much for taking the time to share your feedback with us.

We are happy to know that you found our site, easy to navigate and policies easy to choose from to best suit you.

We wish you safe travels in the meantime!

Rating: Excellent
Customer comment: Easy, cheap offering peace of mind.Clear policy details. Easy to download. Read more
Support team reply: Thank you for taking the time to give us a 5* rating, we totally agree that this entry level Bronze policy provides peace of mind at a reasonable price.

We would like to wish you safe travels and remain at your disposal should you have any questions in the meantime.

Rating: Excellent
Customer comment: We're planning to drive to Spain and wanted breakdown cover. Wasnt the cheapest but we felt it was the best option. Read more
Support team reply: Thank you for sharing your feedback with us.

We are happy to know you received a great level of service and would like to wish you safe travels.

Rating: Excellent
Customer comment: Ok to navigate Read more
Support team reply: Thank you for sharing your experience and feedback with us.

We are delighted to know that you found our site easy to use and navigate around.

Please do let us know if you have any further questions in the meantime.

We wish you safe travels!

Rating: Excellent
Customer comment: Site easy to use and speedy service. Read more
Support team reply: Thank you for sharing your experience and feedback with us.

We are delighted to know that you found our site easy to use and navigate around and our team on hand to assist.

Please do let us know if you have any further questions in the meantime.

Safe Travels!

Rating: Excellent
Customer comment: Had a reason to make an amendment because of the change in travel advice to Spain.

The advice I was given on the online chat was clear and I amended my policy to a new date and I got the confirmation of the change within a few seconds.

Very impressive and done without any fuss
Read more
Support team reply: Thank you for taking the time to share your feedback with us.

We are delighted to know that our team were on hand to assist through the online chat function.

We remain at your disposal should you have any further questions in the meantime and wish you safe travels!

Rating: Excellent
Customer comment: Very easy to choose the right tariff and very affordable. Hopefully won’t need it though but good to have peace of mind Read more
Support team reply: Thank you for taking the time to give us a 5* rating, we totally agree that this entry level Bronze policy provides peace of mind at a reasonable price.

We wish you safe travels in the meantime!

Rating: Good
Customer comment: The UK office is very efficient, luckily I have not sampled how they perform in the event of a breakdown. I hope I never get to find out. Read more
Support team reply: Thank you for sharing your feedback with us. We are happy to know that you were provided with efficient service from our team and would like to wish you safe travels!
Rating: Excellent
Customer comment: Good customer service Read more
Support team reply: Thank you for choosing EuroBreakdown, we are very happy to know that you were provided with exceptional customer service, something in which we strive for.

We wish you safe travels in the meantime.

Rating: Excellent
Customer comment: Excellent service by professional personnel. Read more
Support team reply: Thank you for choosing EuroBreakdown, we are very happy to know that you were provided with exceptional customer service, something in which we strive for.

We wish you safe travels in the meantime.

Rating: Excellent
Customer comment: Quick and simple 😊 Read more
Support team reply: Thank you for booking with EuroBreakdown and for sharing your feedback with us.

We are delighted to know that you found the booking process quick and easy and remain at your disposal should you have any further questions.

Safe travels!

Rating: Good
Customer comment: Competitive price , Areas covered was a helpful feature . Level of cover seems good - low excess was an appealing feature . Good clear webpage . Read more
Support team reply: Thank you for sharing your feedback with us. We are very happy to know you found our prices competitive, website clear and informative and agree that the Silver cover provides great cover for a phenomenal value. We wish you safe travels in the meantime.
Rating: Excellent
Customer comment: FANTASTIC FRIENDLY PROFESSIONAL THOROUGH NO STONE LEFT UNTURNED Read more
Support team reply: Hi there,

Thank you for taking the time to share your feedback with us here at EuroBreakdown.

We are very happy to know that you received friendly and professional service, something in which we strive for, and would like to wish you safe travels.

Rating: Excellent
Customer comment: Easy to sort out and cheapest I could find. Read more
Support team reply: Thank you for sharing your feedback with us and for rating us 5 out of 5 stars.

We are delighted to know that you found the booking process quick and easy to arrange and prices competitive.

We wish you safe travels!

Rating: Excellent
Customer comment: Supper serbice with a great price. All the viver I need. Read more
Support team reply: Thank you for sharing your great feedback with us.

We are very happy to know that you were provided with exceptional service and prices competitive.

Please do let us know if you have any questions in the meantime, we are always happy to help.

We wish you safe travels!

Rating: Good
Customer comment: Service good Read more
Support team reply: Many thanks for booking with us. I can see from your records that we have been covering you since 2011, we are delighted to know that you are returning year after year.

As you will have noted, the past cover is based on a number of factors including the age of the vehicle. Increases in vehicle age will result in higher premiums. That being said, the annual multi trip policy that you have, allows unlimited trips to Europe and provides cover for breakdowns, both mechanical and electrical, battery issues, flat tyres, accidents, theft , vandalism, misfuelling, loss of keys and locks etc. and at a price significantly cheaper than you can find elsewhere.

We thank you for taking the time to share your feedback and remain at your disposal should you have any questions.

Rating: Excellent
Customer comment: I spoke to a lovely gentleman who was very helpful.
Bought my cover online very easy and happy with the quote.
Thank you
Read more
Support team reply: Thank you for sharing your experience and for giving us a 5* review.

We are delighted to know that our team were on hand to assist, answering any questions you may have had.

We are also happy to know you found our prices competitive and wish you safe travels in the meantime.

Rating: Excellent
Customer comment: very easy to complete,this is my third year of using it Read more
Support team reply: Thank you very much for leaving your kind review and we are delighted to know that you are returning year after year.

We are also happy to know that you found the booking process easy to navigate around.

We wish you safe travels in the meantime.

Rating: Excellent
Customer comment: nice simple website and clear services Read more
Support team reply: Thank you so much for taking the time to share your feedback with us.

We are delighted to know that you found the website easy to navigate around the services clear.

We remain at your disposal should you have any questions in the meantime, and we wish you safe travels.

Rating: Good
Customer comment: When I had completed my PayPal payment I was presented with a 'Return to Merchant' message which did not work and I landed on a page that just indicated that I had made a payment to onlinetravelcover NOT Euro breakdown. I then did not receive a confirmation of order until the following morning at... Read more
Support team reply: Thank you for your feedback. Whilst Paypal is a convenient platform to make payments from, very occasionally we have connectivity issues between the clients mobile, paypal and our system which means we don't get all the data required to complete the sale. For this we apologise and we have safeguards at our end to identify when this happens and to complete the sale manually. Please rest assured that as a business that is authorised and regulated by the FCA, we take any data issues seriously.

We appreciate your your time taken to provide such feedback and once again apologise for any inconvenience or concern caused.

Rating: Excellent
Customer comment: Would recommend, breakdown cover at affordable price Read more
Support team reply: Thank you for sharing your feedback and for giving us a 5* rating. We are delighted to know that you would recommend our services and found breakdown cover at an affordable price.

We remain at your disposal should you have any questions in the meantime and would like to wish you safe travels.

Rating: Excellent
Customer comment: nice and easy to sort out at a good price to making me feel safe when i travel Read more
Support team reply: Thank you for sharing your feedback and for giving us a 5* rating. We are delighted to know that you found the booking process easy and at a reasonable price.

We remain at your disposal should you have any questions in the meantime and would like to wish you safe travels.

Rating: Excellent
Customer comment: Very easy to set up, with no problems I hope I won't need it but if the breakdown service is as positive as setting it up then I will be absolutely delighted Read more
Support team reply: Thank you so much for your 5* rating and great feedback. We are very happy to know that you found the booking process easy to set up and would like to wish you safe travels.

We remain at your disposal should you have any questions in the meantime.

Rating: Excellent
Customer comment: Very easy to negotiate the choices given and make a selection of which one was best suited for me. Read more
Support team reply: Thank you for taking the time to give us a 5* rating, we are very happy to know that you found our prices competitive and hope you find that the entry level Bronze policy provides peace of mind.

We wish you safe Travels!

Rating: Excellent
Customer comment: Easy good! Read more
Support team reply: Thank you for sharing your feedback with us and for giving us a 5* rating. We are very happy to know that you found the booking process easy and wish you safe travels.
Rating: Excellent
Customer comment: Yes, I would recommend the booking system. I have not yet needed the insurance cover so I can't comment on that side it things. Read more
Support team reply: Thank you for taking the time to share your feedback with us and for giving us a 5* rating. We are happy to know that you found the booking journey easy to use and would like to wish you safe travels.
Rating: Excellent
Customer comment: Explained every thing well and didn't pressure into buying
Good price pleasant staff and could ring and change dates to suit
Read more
Support team reply: Hi there,

Thank you for taking the time to share your feedback with us and for giving us a 5* rating. We are very happy to know that our team were on hand to assist and would like to wish you safe travels.

Rating: Excellent
Customer comment: Eurobreakdown were quick and easy to use Read more
Support team reply: Thank you for taking the time to give us a 5* rating, we are very happy to know that you found the booking journey quick and easy to use and would like to wish you safe travels.
Rating: Excellent
Customer comment: user friendly. simple to use site for purchase. Agent very helpful on telephone - clear price and cover level affordable peace of mind . Needs satisfied clear simple documentation. Will almost certainly use Euro breakdown again. Read more
Support team reply: Thank you for taking the time to give us a 5* rating, we are very happy to know that you found our website easy to use and our team helpful. We totally agree that this entry level Bronze policy provides peace of mind at a reasonable price.

We look forward to hearing from you again soon and wish you safe Travels!

Rating: Excellent
Customer comment: Very good service, I recommend for my friends 👍 Read more
Support team reply: Thank you so much for taking the time to share your feedback with us and for giving us a 5* rating. We are very happy to know that you received a good level of customer service and would like to thank you for recommending our services.

Safe travels!

Rating: Excellent
Customer comment: Very quick and efficient online service. Just hope I don’t need to use the breakdown service but it’s there if I need to. ! Read more
Support team reply: Thank you for taking the time to give us a 5* rating, we are very happy to know that you found the online service quick and efficient to use, and hope the entry level Bronze policy provides peace of mind.

We wish you safe travels.

Rating: Excellent
Customer comment: nothing, I had no problems with the car, but I mention that it was very easy to do the coverage online. Read more
Support team reply: Thank you for taking the time to give us a 5* rating, we are very happy to know that you found the online booking process for coverage, easy and straight forward.

We hope to hear from you again soon.

Rating: Excellent
Customer comment: Great service easy to do and I wouldn’t go without it just for peace of mind Read more
Support team reply: Thank you for taking the time to give us a 5* rating, we totally agree that this entry level Bronze policy provides peace of mind at a reasonable price.

Safe Travels!

Rating: Excellent
Customer comment: Desi nu am avut probleme cu mașina mi s-a părut ok sa fiu asigurat pe tot traseul. M-am simțit mai în siguranță. Read more
Support team reply: Grozav să aud că călătoria ta a decurs bine și nu ai avut niciodată nevoie să ne suni
Rating: Excellent
Customer comment: Prompt and covers my travel needs over the year Read more
Support team reply: Thank you very much for leaving your kind review and we are delighted to know that you are returning year after year.

The Gold Cover provides phenomenal value especially for those travelling for extended periods in continental Europe.

We wish you safe travels.

Rating: Excellent
Customer comment: Very helpful, questions answered promptly, and no problems with asking for an amendment. Read more
Support team reply: Thanks for your feedback and I am delighted we were able to exceed your expectations with regard to your requested date amendments.

Safe travels

Rating: Excellent
Customer comment: Fantastic service, a very responsive team who operate in a pro active and friendly manner and are very very supportive of their customers, particularly welcome when customers are subject to difficult and exceptional circumstances. Read more
Support team reply: Delighted that you were finally able to make it home during what must have been a very stressful situation.

Stay safe

Rating: Excellent
Customer comment: Absolutely outstanding service, extremely reactive to requests to change our policy tenure due to unavoidable circumstances, professional and friendly, could not ask for a more reliable insurance provider. Read more
Support team reply: We were delighted to assist and we appreciate these are difficult times which requires everyone to be more understanding especially when people are trapped abroad with no way to return


Stay safe