Reviews | Breakdown Cover |UKBreakdown.com

We're serious about taking your feedback on board and your experiences are very important as they help us to provide a better service in the future for one and all.

Our feedback is pulled together by Feefo, the independent business review experts. So whether you had a great experience or we let you down, your opinions are publicly displayed and used to calculate our customer service score which is based on the total % of positive reveiws we receive.

In 2024 we were delighted to be awarded the Platinum Trusted Service status by Feefo for consistently scoring a customer satisfaction score of 95% or higher over a sustained period of 3 years or more.

See what people are saying about our breakdown cover packages

Rating: Excellent

Customer comment: Excellent service easy to deal with Read more

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Rating: Excellent

Customer comment: Quick and easy and at a reasonable price. Very pleased. Used Eurobreakdown before and always been satisfied with the service. Read more

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Rating: Excellent

Customer comment: Called them out, and communication both in the UK and in France was excellent. Quick to respond and sorted quickly at the roadside. Thanks Read more

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Rating: Excellent

Customer comment: Informed, well communicated & helpful agent.
However, he seems to have forgotten to email our policy documents!! Read more

Support team reply: Thanks for the feedback

We checked, and the documents were sent out 5 days ago, and this was done automatically at the time of payment

We have forwarded the originals to you; please look for a policy with the Title " Breakdown Cover Confirmation"

Safe travels

Rating: Excellent

Customer comment: Easy to understand and purchase european breakdown cover on their website and a competitive price compared to others.. Read more

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Rating: Good

Customer comment: It's one of them things unless you need to use it how do you know how good the service actually is. It would be better asking people who have needed to use the service as hopefully I won't. But for peace of mind I've scored a 4 Read more

Support team reply: We completely agree, and that's exactly why this initial feedback request focuses on your experience at the time of purchase. We ask about the product, the options available, your interactions with our chat and call centre teams, and the overall balance between breakdown cover and service. This helps other travellers understand what made you choose us as your support partner abroad.

As we mentioned in our original request, most customers never need to use our roadside assistance while they're away. However, if you do require our help, we'll send you a separate Feefo request so you can tell us about your breakdown experience and whether our service met your expectations.

Hopefully, you won't need that email!

Safe travels.

Rating: Excellent

Customer comment: Really simple process, great price Read more

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Rating: Excellent

Customer comment: Web page shows clearly what you get or can upgrade to & how much.
when compared to others again you can see the savings.
Giving me & my family complete peace of mind that we will be supported & looked after fully in the case of a EU breakdown....PHEW! Read more

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Rating: Excellent

Customer comment: It’s was nice to know u had a good company Eurobreakdown at hand if anything went wrong Read more

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Rating: Excellent

Customer comment: Just joined, perfect trip to northern Spain in 30 - 40°c....🤞no problems, all roads superb hardley any UK cars. Hope never have to use euro breakdown service!😊 Cheapest by far with no addons to concern. Read more

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Rating: Excellent

Customer comment: Easy to determine what type of cover we needed. Very easy to book online in a hurry just a few hours before travelling to Europe.
Decent cover and prices. Read more

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Rating: Good

Customer comment: I didn’t receive any service as I booked online. I will be more than happy to recommend them after I have used their services. I have received feedback from another customer that have used them for a few years Read more

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Rating: Excellent

Customer comment: Excellent service very easy to renew very helpful. Read more

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Rating: Excellent

Customer comment: Very easy to sign up, good price. Details explained fully. Covers car and caravan. Good reviews. Reasuring. Read more

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Rating: Excellent

Customer comment: Easy and quick to obtain,three levels to choose from,even the lowest offers many benefits Read more

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Rating: Excellent

Customer comment: Read more

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Rating: Good

Customer comment: Renewing over the phone was easy, but the website is not very clear Read more

Support team reply: Thanks for your feedback.

Unlike other operators, we dont presume that you want a direct replacement for the cover you had last year because a) you may not have the same vehicle as last year, b) you may need a different level of cover, or c) you need cover for a different zone in Europe, all of which are factors that affect the price of a policy

Instead, we allow you to choose a policy that is right for you based on your current needs and then apply a discount to the policy you chose.

This also includes coverage for single-trip policies because we reward loyalty even if you are not renewing an annual policy.

I hope this helps to explain our approach

Rating: Good

Customer comment: A tyre began losing pressure (it had a crack in the rim) so I fitted my space saver spare and contacted Eurobreakdown to tell me where I could drop the wheel for repair. Instead the car was recovered from my destination unnecessarily (I was lucky enough to borrow another one). The recovery garage... Read more

Support team reply: Thank you for taking the time to share your feedback.

We discussed your experience with our assistance partners to better understand the circumstances. In most cases, customers are able to drive to a local garage, leave the damaged wheel for assessment, and remain mobile while the work is carried out.

In your situation, the most appropriate local repairer needed the vehicle to be recovered so they could fully assess whether the wheel could be safely repaired or if a replacement was required. Following their inspection, they concluded that a replacement was the safest and most suitable solution.

The good news is that, under your Gold policy, wheel damage is covered, so the replacement was included as part of your policy benefits. We appreciate your feedback and are pleased we were able to provide a solution under your cover.

Rating: Excellent

Customer comment: One of the few to offer European cover for camper vans. Good clear policies at a fair price. Read more

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Rating: Excellent

Customer comment: good breakdown cover, good price, easy to use website Read more

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Rating: Good

Customer comment: Value for money. Read more

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Rating: Excellent

Customer comment: Very easy to choose break down packages and all processed as soon as payment is made. Read more

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Rating: Excellent

Customer comment: Great service from the team Read more

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Rating: Excellent

Customer comment: Excellent service Read more

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Rating: Excellent

Customer comment: Great value & brilliant services for breakdown cover for Europe Read more

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Rating: Good

Customer comment: I haven’t needed your service and hope I don’t but happy to have the break down insurance Read more

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Rating: Excellent

Customer comment: The online ordering experience was good and simple to use Read more

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Rating: Excellent

Customer comment: Fantastic Read more

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Rating: Good

Customer comment: Read more

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Rating: Excellent

Customer comment: Excellent service as always. THANKS Read more

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Rating: Excellent

Customer comment: They lady who dealt with us was excellent and helped us with the garage as we could not speak Spanish. Worth it for the translation service alone Read more

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Rating: Good

Customer comment: Efficient
Quick response to a question
Good value Read more

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Rating: Excellent

Customer comment: Very easy to understand and proceed with taking out cover for my needs whilst travelling in Europe, would highly recommend their services. Read more

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Rating: Excellent

Customer comment: Fortunately so far the service has only been choosing cover level for my trip and paying for it. This has been very clear what you get for your money and you can choose the level of cover. Hopefully I will not need to report on the actual breakdown service. Read more

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Rating: Excellent

Customer comment: Quick, easy and affordable cover for Europe Read more

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Rating: Excellent

Customer comment: Easy to set up, guy I spoke to explained all the cover, and options and what I needed for my trip. Thankfully haven’t had to use it yet!, but good to know it’s there if I need it Read more

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Rating: Excellent

Customer comment: Having compared various breakdown services and prices, Eurobreakdown easily came out on top. When looking on their website it wad easy to see what was provided under their various levels of cover. Nice and straightforward. Read more

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Rating: Excellent

Customer comment: Used them before and got excellent service from the hole team, then and now and free cover for the caravan. Read more

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Rating: Excellent

Customer comment: Read more

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Rating: Excellent

Customer comment: Very easy to do on line, all info available just
pick the one for you. Read more

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Rating: Excellent

Customer comment: Well, I haven't travelled as yet and fortunately when I have used them in the past I was fortunate not to need their services. The website is very easy and clear to use with lots of information. Read more

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Rating: Excellent

Customer comment: Exactly the cover I need at a good price Read more

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Rating: Excellent

Customer comment: Excellent east app and great costs Read more

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Rating: Excellent

Customer comment: I have used before and would use again, policy is exactly what is needed for a trip to France Read more

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Rating: Excellent

Customer comment: it was an easy to use website, clear comparisons on levels of cover Read more

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Rating: Excellent

Customer comment: Easy to use website and better at a lower price. Read more

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Rating: Excellent

Customer comment: Cover is clearly listed and various options of cover are available!! Read more

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Rating: Good

Customer comment: Can only give a 4 as I've not had to, and hopefully won't have to use it, time will tell.

Good price, around £25 cheaper than other quotes for same level of cover. Read more

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Rating: Excellent

Customer comment: Good advice regarding my European cover needs. I was renewing my motorcycle insurance and breakdown cover and Eurobreakdown cover was the best value for Europe and the Uk. They also cover the baltic countries which my other breakdown cover did not include. The online quote process was easy to... Read more

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Rating: Excellent

Customer comment: Read more

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