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We're serious about taking your feedback on board and your experiences are very important as they help us to provide a better service in the future for one and all.

Our feedback is pulled together by Feefo, the independent business review experts. So whether you had a great experience or we let you down, your opinions are publicly displayed and used to calculate our customer service score which is based on the total % of positive reveiws we receive.

In 2020 we were delighted to be awarded the Platinum Trusted Service status by Feefo for consistently scoring a customer satisfaction score of 95% or higher over a sustained period of 3 years or more.

 

See what people are saying about our breakdown cover packages


Rating: Excellent
Customer comment: I was looking for cover that allowed the use of company cars and this was the only one that fitted my requirements at a competitive price. Read more
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Rating: Good
Customer comment: Yes customer service Read more
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Rating: Good
Customer comment: As I didn't have cause to make a claim I can't rate the actual breakdown service. Just to note that booking the policy on line and receiving documents was smooth and trouble-free. Would use again Read more
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Rating: Good
Customer comment: Did not need them but was good to have them as back up and reassuring. Read more
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Rating: Excellent
Customer comment: very easy to use Read more
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Rating: Excellent
Customer comment: I've used Eurobreakdown for many years, always competitively priced and an easy transaction. Read more
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Rating: Excellent
Customer comment: Ease of booking insurance and the right price. Read more
Support team reply: Thanks for the kind comments and swift response.

Regards

Paul

Rating: Excellent
Customer comment: Always good value for money. Never needed to use the service, but it’s good to have peace of mind knowing it’s there. Easy to see all packages & compare them & easy to buy. Read more
Support team reply: Thanks for your 5-star review and your comments on how easy it was to compare and buy our cover

I am pleased the trip went without a hitch and we look forward to helping you again in the future

Regards

Paul

Rating: Excellent
Customer comment: Luckily I didn't breakdown whilst visiting France. So didn't need to use them
My booking was professional handled and easy
Read more
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Rating: Excellent
Customer comment: It is just necessary to buy peace of mind Read more
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Rating: Excellent
Customer comment: The guys in france where great. The guys in the uk where not very good👎 Read more
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Rating: Excellent
Customer comment: When my van broke down in Brittany I phoned Eurobreakdown who arranged a low loader to take it to a local garage. When the garage assessed the problem Eurobreakdown rang me to give me 3 choices as to what I action I could take. I decided to allow the garage to repair the van. While the van was being... Read more
Support team reply: Thanks for your comprehensive review as this clearly illustrates that it is the options available to you after a breakdown that sets this cover apart.

I am also pleased that the communication was constant throughout the repair and that when called upon the support staff provided a translation service to ease the process.

Thanks again for the feedback

Regards

Paul
Admin Team

Rating: Excellent
Customer comment: easy to use bsite Read more
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Rating: Excellent
Customer comment: Simple to set up and good value for money Read more
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Rating: Excellent
Customer comment: Excellent website and great customer guy who could answer all my previous-purchase queries. Read more
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Rating: Excellent
Customer comment: Very good. Read more
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Rating: Excellent
Customer comment: Ironically I had to use my breakdown cover 5 hours after arriving in Spain, albeit a puncture which on a BMW run flat tye required a repair at a local garage, the service was exceptional, being stranded in a remote location when it was just started to get dark, is a daunting experience, once i called the... Read more
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Rating: Excellent
Customer comment: Good service with phone answers quick and knowledgeable. Read more
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Rating: Excellent
Customer comment: Only just purchased Read more
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Rating: Excellent
Customer comment: The query re on line was dealt with very efficiently by the person who answered my call. Read more
Support team reply: Thanks for the 5-star rating, it is gratefully appreciated and I will pass on your comments to the Agent who dealt with your call.

Stay safe

Rating: Excellent
Customer comment: I would recommend. I will use this service again when I travel to europe Read more
Support team reply: Thanks for your quick response and when you do go again, call us or send a chat request, as repeat customers always get a loyalty discount

Stay safefe

Rating: Excellent
Customer comment: Extremely helpful on line chat assistance. We had cause to have to use the eurobreakdown insurance a couple of years ago and the service was outstanding. We were well looked after and so was our vehicle. A must have breakdown cover for travel in Europe. Read more
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Rating: Excellent
Customer comment: Very easy to deal with online. Thankfully, I did not need help with a breakdown. Read more
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Rating: Excellent
Customer comment: I never needed the service but communication from this company was brilliant, advising me of start, finish and all information I may of needed. Read more
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Rating: Excellent
Customer comment: Well organized and prize sensible. Read more
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Rating: Excellent
Customer comment: i didn't breakdown so it was excellent Read more
Support team reply: Thanks and we are delighted that your trip went without any problems

Travel safe

Rating: Excellent
Customer comment: Genuinely fantastic. Our car sustained light damage that could not be repaired before our return ferry. They booked a taxi to the airport, flights home with baggage, and shipping of the vehicle from Spain back to England. Could not speak more positive as they genuinely saved out trip. Read more
Support team reply: Thanks for your 5-star rating and the very positive .

I am delighted that after 18 months of not being able to travel, when called upon we managed to save your holiday and I look forward to welcoming you back on your next trip abroad

Rating: Good
Customer comment: Yes I’d buy again- for the fifth time in a row Read more
Support team reply: Thanks for showing such loyalty and making us your default port of call for European breakdown cover and may every future trip be as kind to you on the roads.


Stay safe

Rating: Excellent
Customer comment: Easy to buy online but thankfully I didn’t need to use the service. This was really cheap with good reviews so gave it a go and will do again Read more
Support team reply: Thanks for the 5-star rating and I am pleased that we met your expectations, and we look forward to assisting you again in the near future now that travel is becoming that much easier.


Travel safe

Rating: Excellent
Customer comment: Best service anyone can ask for.Very quick ,reliable ,friendly and helpful with anything you could need.Would buy again anytime and I highly recommend to anyone travelling into different countries to use the service because its amazing. Read more
Support team reply: Thanks for your 5 -Star feedback and for giving such a comprehensive review of the customer service levels you encountered when dealing with our company.

Reviews such as yours are very important to other customers, especially after 18 months with practically no international travel and it shows that we have and continue to have, excellent levels of care and service.

Thanks for highly recommending us and I look forward to assisting on your next trip abroad

Safe Travels

Rating: Excellent
Customer comment: Needed help and Maria was great. Called me back when she promised and organized everything. My family and I are very greatfull Read more
Support team reply: Thanks for your 5 Star review, I have passed your comments on to Maria. She was delighted that you could continue your holiday with a car hire , picking up your own car as you made your way home .
Rating: Excellent
Customer comment: I can't say anything, because I didn't use them, but price for my 12y o car was good one. A+ Read more
Support team reply: Certainly, over the last 20 years, vehicles have proven to be more reliable and this is reflected in our rates for vehicles under 16 and our product team does work hard to ensure that vehicles that are not brand new pay a fair price for the cover.


Stay safe

Rating: Good
Customer comment: have not had to use them yet but booking and paying was easy Read more
Support team reply: Great news that your trip to Europe was without incident and we look forward to helping you on your next trip abroad

Stay safe

Rating: Excellent
Customer comment: I purcheased Euro breakdown after reading the good reviewing during my ride in Europe even I wasn't needed. I will recomand. Read more
Support team reply: I am delighted that your journey went without a problem but if you had encountered an issue, I am sure we would have lived up to your expectations
Rating: Good
Customer comment: Good and straightforward and simple to get there. Would like paper work to be posted, I know can be downloaded but haven't a printer. Read more
Support team reply: Thanks for your feedback and I do have to say we do have a posted option that can be chosen at the checkout stage.

I will check with the tech team to see if we can make this more visible but, to be honest, armed with the emergency contact number alone you can call and be verified for assistance by using your vehicle registration details and postcode,

Rating: Excellent
Customer comment: Excellent, found what I needed at the right price, quick and easy. Read more
Support team reply: I am pleased that you found us so simple to use and if needed calling for help is simple as well, as has been demonstrated in so many of our reviews

Safe travels

Rating: Excellent
Customer comment: We have used Eurobreakdown to cover several vehicles in Europe and unfortunately, we had to claim when we had an engine failure. They rescued the vehicle took it to a garage, repatriated it when it could not be repaired and the cover enabled us to hire a vehicle and make a claim when the hire car... Read more
Support team reply: Thanks for providing such a comprehensive review of your own personal experience when you needed assistance abroad.

Breakdowns are very stressful especially when they occur abroad and I am delighted that you gave us a 5 Star rating for our assistance.

I also hope that this was a one-time event and that all future trips go without a hitch but be assured that we are available 24/7 just in case.

Rating: Excellent
Customer comment: Fully met requirements and efficient Read more
Support team reply: Thanks for the review and I am pleased you found everything efficient
Rating: Good
Customer comment: So far the purchase of the cover has been good, but the real proof comes if I need to actually call on the service whilst on holiday. Last time I used Euro breakdown the service was good. Read more
Support team reply: I am pleased that having used us in the past and required our services, you chose to trust us again with your care in Europe

Safe travels

Rating: Excellent
Customer comment: When the worst happened euro breakdown, acted quickly, kept us informed and sorted everything for us. They were caring, compassionate and understanding throughout. Read more
Support team reply: Whilst I am very sorry to hear of your misfortune whilst driving abroad, I am delighted we were able to take some of the stress out of a difficult situation.


Your feedback provides a valuable insight into what other travellers should expect if they had an incident abroad and I am pleased you took the time to detail your experience as a customer in a time of need.

Rating: Excellent
Customer comment: They were reactive to my breakdown and made alternative arrangements at a 2nd garage when the 1st was unable to work on my Jaguar. They liased with the repairer in rural France and kept me informed and although the car had to be brought back to the U.K. I was confident enough in their diagnosis to... Read more
Support team reply: Many thanks for your feedback and for detailing your experience following an issue in France and I am pleased that you were happy with the service.

Quite often our task is more focused on providing language support rather than rescuing vehicles from the roadside as the liaison between customers and garages is vital to ensure that the information about faults and repairs is clearly understood by both parties.


Rating: Excellent
Customer comment: Clear simple accessible website offering VFM insurance that I hope never to use. Read more
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Rating: Excellent
Customer comment: Excellent service/communication/kept us informed all the way throughout & always very polite service.Breakdown dealt with efficiently. Read more
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Rating: Excellent
Customer comment: I asked quite a few questions, on the phone, prior to buying this insurance. The answers given to me gave me confidence I was buying a good product and the insurance cover I really needed. Read more
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Rating: Excellent
Customer comment: Great value policy compared to the other 3 big breakdown companies I’ve been an AA members since1982 & they wanted three times the price! Read more
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