Reviews | Breakdown Cover |UKBreakdown.com

We're serious about taking your feedback on board and your experiences are very important as they help us to provide a better service in the future for one and all.

Our feedback is pulled together by Feefo, the independent business review experts. So whether you had a great experience or we let you down, your opinions are publicly displayed and used to calculate our customer service score which is based on the total % of positive reveiws we receive.

In 2020 we were delighted to be awarded the Platinum Trusted Service status by Feefo for consistently scoring a customer satisfaction score of 95% or higher over a sustained period of 3 years or more.

See what people are saying about our breakdown cover packages

Rating: Excellent

Customer comment: Fast response to the telephone call. An accurate time the engineer would arrive. Pleasant helpful engineeer. Good followup to the problem. Many thanks Read more

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Rating: Excellent

Customer comment: Very good had trouble booking on line nothing to do with euro breakdow it was my end
Gave them a call that the chap I spoke to was excellent to deal with Read more

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Rating: Excellent

Customer comment: Good price Read more

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Rating: Good

Customer comment: Very good, although a nearly 100% increase with no claims, seems steep. Read more

Support team reply: Thanks for the feedback

I have checked your file and the price increase is based on the age of your vehicle and that alone.

Our underwriters assess the risk associated with a vehicle based on its age. Last year, your vehicle fell into the category of new to 5-year-old vehicles. However, this year it has entered a different category along with all other vehicles that are between 6 to 10 years old.

That said the policy still provides tremendous value for UK cover all year round including Homestart and National relay plus unlimited trips to Europe for up to 90 days at a time for electrical or mechanical breakdowns, accidents, fire, vehicle stolen, attempted theft, vandalism, flat tyres, misfueling, lack of fuel and loss of keys in vehicle.

I hope that provides a clearer explanation and I wish you safe travels, both abroad and here in the UK

Regards

Paul Quigley
Customer Services Manager

Rating: Good

Customer comment: Have not needed to use breakdown cover for some years but insurance is easy to arrange and when administrative problems occurred they have been quick to sort them out. Read more

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Rating: Excellent

Customer comment: Read more

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Rating: Excellent

Customer comment: Value and extensive cover we went for the top level for
Peace of Mind Read more

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Rating: Good

Customer comment: Read more

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Rating: Good

Customer comment: Easy to apply for the cover, i chose gold as this was far more cover than most policies offered, it was competitive aswel, hopefuly my journey will be none eventful but if the worst happens i will be covered belt and braces. Read more

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Rating: Excellent

Customer comment: Very simple to arrange good level of cover, and above all the ablity to speak to a human on the phone.... Read more

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Rating: Excellent

Customer comment: Quick and easy application and well within cost expectations Read more

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Rating: Excellent

Customer comment: I only had to call for help once but it was enough to give me confidence in the service. My vehicle would not start and I called EuroBreakdown. Within no time, a local garage had been informed and help was on its way. As it turned out, my immobiliser had activated and this was sorted out by my alarm... Read more

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Rating: Excellent

Customer comment: Good service nice and quck Read more

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Rating: Good

Customer comment: Fairly simple to set up which is nice Read more

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Rating: Excellent

Customer comment: Read more

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Rating: Excellent

Customer comment: i renewed my policy with ease Read more

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Rating: Excellent

Customer comment: Read more

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Rating: Good

Customer comment: Easy to take out the policy with easy to understand website and clear options. Hopefully if I do need assistance abroad their service will be as easy to use as the policy was to take out. Read more

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Rating: Good

Customer comment: Read more

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Rating: Good

Customer comment: Read more

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Rating: Excellent

Customer comment: Best value Eurobreakdown. I'm with a well known UK breakdown company but their cover for Euro is expensive. Read more

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Rating: Excellent

Customer comment: Read more

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Rating: Good

Customer comment: Read more

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Rating: Excellent

Customer comment: Quick and easy to use website Read more

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Rating: Excellent

Customer comment: Needed to contact the admin department, to seek advice regarding the,certificate for my breakdown cover/and the policy document. Paul was very helpful in answering my queries and informing me what I had to do to access them and forward me a copy in the post. Read more

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Rating: Excellent

Customer comment: Very efficient and competitive renewal price. Read more

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Rating: Excellent

Customer comment: Read more

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Rating: Good

Customer comment: Easy to enter into an agreement online. Good price. Read more

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Rating: Excellent

Customer comment: Good so far, hope I do not need to use them? Read more

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Rating: Excellent

Customer comment: The online form was easy to complete and T&C were straightforward.
Obviously, like insurance, hoping not to have use breakdown services but good to know it’s there if we need it.

I use to be able to buy breakdown and health cover for one-off trips, unfortunately no one is doing... Read more

Support team reply: Many thanks for your feedback and we do take your point about combined health and breakdown cover.

We used to provide this but sadly the Underwriters based the health cover portion of the policy on 4 people in a vehicle and the ages on the more senior traveller and as such we found many were paying more than if they had bought the cover separately

Our business is committed to providing good value so we now sell them separately but our agents are always happy to quote for both

Regards

Paul Quigley

Rating: Good

Customer comment: very easy and good price ,never let me down in the past Read more

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Rating: Excellent

Customer comment: Very helpful when I called....and for a change immediately talked to a person rather than a bot! Read more

Support team reply: and no bots when it comes to replying to reviews!

Many thanks for the feedback and safe travels

Regards

Paul Quigley

Rating: Good

Customer comment: I just made a booking. It worked, I think. Read more

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Rating: Excellent

Customer comment: Read more

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Rating: Excellent

Customer comment: Called Eurobreakdown about an extended trip in Europe. No quotes available for the trip length I needed. Agent told me about the multi trip option which gave me 90 days a trip which was more than enough for me and was better value than the single trip policy Read more

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Rating: Excellent

Customer comment: Used them many times and always happy Read more

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Rating: Excellent

Customer comment: Had to use the service while on holiday. Great service wasn't left hanging about for hours and very easy to contact the helpline Read more

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Rating: Excellent

Customer comment: Web site easy to follow pick the level you require and proceed to the booking Read more

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Rating: Excellent

Customer comment: Had a problem the day before departing and we left a day later than planned. Eurobreakdown amended the dates of breakdown cover free of charge and we have submitted a claim to cover the amendment fee we were charged by Eurotunnel to travel a day later. All in all, excellent Read more

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Rating: Excellent

Customer comment: There were 3 options available all were explained very well I chose the gold for peace of mind but the other 2 were very good options its the buyers choice i hope i don't have to use Euro breakdown while on my trip but if goes as well as the booking service i will be a happy man J B Read more

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Rating: Excellent

Customer comment: Hi, we use Euro breakdowns service every year & they provide us with an excellent service Read more

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Rating: Excellent

Customer comment: Good price good cover. Read more

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Rating: Excellent

Customer comment: Booking was easy everything was covered Compared to the other ones Read more

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Rating: Excellent

Customer comment: Very good customer service. Kind people who were very helpful and knowledgeable. Very good company and I would recommend to many. Read more

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Rating: Good

Customer comment: Not everything was clear,had to go through things a few times Read more

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Rating: Excellent

Customer comment: We bought Euro Breakdown Cover on widest cover and best price. Also buying online meant we had immediate documentation Read more

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