Frequently Asked Questions - UKbreakdown.com

Booking a Policy

1. Can I book a UK breakdown cover policy safely online?
2. If I book a UK breakdown cover policy online, what do I receive?
   
3. Can I print my documents having booked online?
   
4. Do I get an invoice?

Questions about Vehicles and towed caravans and trailers

1. What vehicles do you cover on this UK breakdown cover policy?
2. Who is covered on this UK breakdown cover policy, the vehicle or driver?
3. How many passengers will you cover on this UK breakdown cover policy?
4. What's the maximum duration of any one trip on your European breakdown cover policy?
5. I'm driving a big vehicle, what are the maximum dimensions?
6. Why do you have a weight limit of 3500 kg gross weight?

What countries do you cover?

1. What countries do you cover on your European breakdown cover policy?
2. My destination is in Europe but it is not shown in your list, why not?

I have broken down, what do I do?

1. When I call the number on my UK breakdown cover policy, who deals with my emergency?
2. How do I get in contact with the emergency contact team?
3. What information do I need to give the breakdown assistance team?
4. Any tips on how to work out my location?
   
5. Broken down on a French motorway, can you reach me?
   
6. I don't speak the local language, who will help me with translation?
7. Do I have to pay up front for any costs?
8. Flat tyres and punctures, will you assist?
9. I have put the wrong fuel in my vehicle, can you help?

Cost and Cover

1. Why is this UK breakdown cover policy such good value?
2. Who is the Underwriter for this policy?
3. Why do you have age bands for the vehicles on this UK breakdown cover policy?
4. Is there any excess to pay in the event of a claim?
5. My vehicle turns ten while I am away, do I need to change my cover?
   
6. What payment cards do you take and are there any extra charges?
7. Do the prices you display on screen include Insurance Premium Tax?

Administration

1. I buy a new car, can you change the policy?
   
2. I have an annual policy and want to take my second car, can I get cover?
3. I bought the wrong cover, do I get charged an admin fee to amend?
4. I bought the cover in error, when do I get my refund?
5. What does the 14 day cooling off period mean?